Contact Bank Offers
How to reach us for corrections, story tips, advertising inquiries, and general questions — with the routes and response expectations.
How to reach us
Bank Offers operates editorial, advertising, and press correspondence as separate channels. A public contact address for these channels has not yet been published on this page, and the site does not currently have a contact form. The summary that follows describes what each channel is for and what to include in a message once an address is listed here.
If you have a dispute with a bank about a bonus, don't wait on us: the escalation paths in the "What we don't do" section below (the bank itself, then the CFPB or the bank's regulator) are the routes that can actually resolve it.
Editorial — corrections and questions
For corrections to existing pages, factual questions, or general editorial inquiries. We aim to respond to editorial inquiries within a few business days. Substantive corrections — those that materially affect a reader's decision based on a page — are published on the affected page with a date and a brief explanation of what changed. We don't silently edit corrections.
Story tips
If you've encountered an offer, a banking practice, or a regulatory development worth covering — or if you've had an experience with a bank's bonus program that contradicts what's published — we'd like to hear from you. Tips can be sent through the editorial channel; if a tip is sensitive and you'd prefer a more discreet route, mention that in the initial outreach and we'll respond with a confidential channel.
We don't publish identifying details about sources without explicit consent. For sensitive tips, we recommend starting with a brief outreach rather than including detailed account information in the initial message.
Advertising inquiries
For affiliate program inquiries, partnership questions, or other advertising-related matters. The advertising channel is operationally separate from the editorial channel. Advertising inquiries do not influence editorial coverage; see our disclosures policy for the firewall between the two. Sponsored content, where it ever exists, is clearly labeled.
Press inquiries
For press requests, interview inquiries, or comment requests on banking-related news stories. Please note any deadline in the subject line — we'll do our best to accommodate.
Response time expectations
- Editorial inquiries and corrections: within a few business days.
- Story tips: acknowledgment within a few business days; substantive follow-up depends on the topic.
- Advertising inquiries: within a few business days.
- Press inquiries with deadlines: please note the deadline in the subject line — we'll do our best to accommodate.
Response times are best-effort, not guaranteed. We're an editorial operation, not a customer-service center; sometimes responses take longer for legitimate reasons.
What we don't do
To set expectations clearly:
- Personalized financial, tax, or legal advice. We publish educational material. Personalized recommendations for your specific situation require a qualified professional (CPA, CFP, attorney) who can review your full circumstances. We can point to general resources; we can't take the place of advice you'd get from someone who knows your full picture.
- Account dispute mediation. If you have a dispute with a specific bank, we can't intervene on your behalf. The right escalation paths are: the bank's own customer-service or executive-resolution process; the relevant federal regulator (typically the CFPB at ConsumerFinance.gov, or the OCC for national banks at HelpWithMyBank.gov, or the NCUA for credit unions); your state banking regulator; and where applicable, a consumer-rights attorney. Our regulatory bodies reference has the contact paths.
- Bonus-tracking services or paid advisory. We don't run a paid service; the site is open editorial content.
- Investment recommendations. We cover bonuses, not investment selection.
- Credit repair or ChexSystems remediation services. We publish guides on how to manage these records yourself under FCRA rights; we don't act on your behalf.
If you spot an error
The fastest way to get a correction reviewed is to send a brief note to the editorial inbox with:
- The page URL.
- The specific text or claim you're flagging.
- What you believe is correct and, if possible, a source.
We take corrections seriously. The editorial credibility of this site depends on getting facts right and acknowledging when we don't.
Postal correspondence
Postal correspondence is accepted for formal legal notices, advertising-related matters that require a paper trail, and similar circumstances where electronic channels aren't appropriate. Reach out via the editorial channel first; we'll provide the current postal routing for the specific purpose.